can we pick up?
Yes, you are more then welcome to pick up your items instead of postage. Just use the code word 'PICKUP' at checkout and we will contact you when your order is ready!
do we ship worldwide?
Yes, we most certainly do ship worldwide! Please contact with us for shipping rates internationally.
returns & exchanges
Apparel, Dog & Horse products:
We wouldn't want you to be stuck with a product that doesn't fit your dog properly. Therefore we offer returns & exchanges on any items within 14 days of receiving your product.
Due to the nature of being handmade, we understand that mistakes can happen. If something is faulty with your product within 7 days, we are more than happy to return or exchange your money.
Ill-fitting dog coats:
We are happy to work with you in creating the perfect made to measure dog coat! Therefore, please double check your measurement before submitting your order. You can find how to measure your dog under 'Measuring Guide'. If your coat is a little longer then expected, it may be because the 'Back Length' measurement was measured a touch too long. Depending how long the coat actually is, I don't mind my dog coats to be a touch longer if they are just for house use. When your dog curls up to go to sleep, it means they won't get a draft up their behind! We are happy to reassess the measurements of your dog and try again. Depending if we need to remake the coat, the particular print you choose may not be in stock so please be aware that another print may need to be chosen.
Horse products:
Due to the nature of horses and their fight or flight instinct, we do not accept returns if the product has been damaged due negligence. We understand horses can be strong, therefore we always ensure our stitching is up to code. If in any case, you receive a product and notice immediately the product isn't as described please contact us so we can rectify the issue immediately.
All refunds will be given within 24 hours of receiving the product, minus the initial postage cost. The purchaser will need to pay for any postage fees upon returning the product. Out of the goodness of our heart, if the item is being exchanged we will pay up to the sum of $15 postage to return the new product.
We wouldn't want you to be stuck with a product that doesn't fit your dog properly. Therefore we offer returns & exchanges on any items within 14 days of receiving your product.
Due to the nature of being handmade, we understand that mistakes can happen. If something is faulty with your product within 7 days, we are more than happy to return or exchange your money.
Ill-fitting dog coats:
We are happy to work with you in creating the perfect made to measure dog coat! Therefore, please double check your measurement before submitting your order. You can find how to measure your dog under 'Measuring Guide'. If your coat is a little longer then expected, it may be because the 'Back Length' measurement was measured a touch too long. Depending how long the coat actually is, I don't mind my dog coats to be a touch longer if they are just for house use. When your dog curls up to go to sleep, it means they won't get a draft up their behind! We are happy to reassess the measurements of your dog and try again. Depending if we need to remake the coat, the particular print you choose may not be in stock so please be aware that another print may need to be chosen.
Horse products:
Due to the nature of horses and their fight or flight instinct, we do not accept returns if the product has been damaged due negligence. We understand horses can be strong, therefore we always ensure our stitching is up to code. If in any case, you receive a product and notice immediately the product isn't as described please contact us so we can rectify the issue immediately.
All refunds will be given within 24 hours of receiving the product, minus the initial postage cost. The purchaser will need to pay for any postage fees upon returning the product. Out of the goodness of our heart, if the item is being exchanged we will pay up to the sum of $15 postage to return the new product.
processing time
Due to the nature of our products being custom designed and handmade, please allow 4 weeks for turnaround, not including postage time. We do have some select items that are made ready to go, they will be available under 'Ready to ship'
sizing
Sizing your dog up for a new outfit can be tricky. Therefore we have made it easy for you with our measuring guide.
Our Made to Measure coats are exactly that, so please ensure the measurements are correct before submitting your order.
Our Collar ranges have the sizing included in each product description. If you have anymore questions on sizing, please head to our 'Measuring Guide' page.
Horse products:
We offer Miniature-Warmblood sizing. We understand that there can be a big variation in a particular size (For example Pony) and we have done our best in researching and fitting our products to ensure that our sizes will fit most ponies/horses. We also rely heavily on the feedback of our customers to ensure we have true standard sized products. In the off chance that your product doesn't fit well, please refer to our refunds/exchanges policy.
Our Made to Measure coats are exactly that, so please ensure the measurements are correct before submitting your order.
Our Collar ranges have the sizing included in each product description. If you have anymore questions on sizing, please head to our 'Measuring Guide' page.
Horse products:
We offer Miniature-Warmblood sizing. We understand that there can be a big variation in a particular size (For example Pony) and we have done our best in researching and fitting our products to ensure that our sizes will fit most ponies/horses. We also rely heavily on the feedback of our customers to ensure we have true standard sized products. In the off chance that your product doesn't fit well, please refer to our refunds/exchanges policy.